Terms of service

The right of withdrawal means that the buyer can return the item to Byvoks without giving a reason, even if there is nothing wrong with it and even if it has not yet been delivered.
The buyer must notify Byvoks of the use of the right of withdrawal within 14 days after receiving the item, the required information about the right of withdrawal, and the withdrawal form. If the buyer receives the withdrawal form and the required information later than the delivery of the item, the withdrawal period starts on the day the buyer receives the withdrawal form and the information.

For the right of withdrawal to apply, the product must be returned to Byvoks in the same quantity and condition as the buyer received it. The product is sent back to Byvoks in its original packaging, together with a completed withdrawal form.

When using the right of withdrawal, the item must be returned as quickly as possible, within a reasonable time. Byvoks is obliged to refund the full purchase price to the buyer within 14 days from the day we receive the item. The buyer pays the shipping costs for the return.
Disputes

The parties shall try to resolve any disputes amicably. If this is not successful, you can bring the matter before the Norwegian Consumer Council (Forbrukerrådet) near where you live. All disputes shall be settled under Norwegian law. If the matter is brought before the courts, it shall be decided in your (the buyer's) legal venue, which will normally be near where you live.