Everything about the return policy, damaged products, and what to do if you change your mind.
What is the return policy?
We follow Norwegian consumer rights, which include a 14-day right of return for non-customized products. Customized products with your personal text cannot be returned unless there is an error on our part.
Can I return a scented candle if I don't like it?
Yes, you have the right of return and can return the candles within 14 days of receipt, provided they are in the same condition and quantity as you received them, including the original packaging. You pay the return shipping costs yourself, and Byvoks will refund the full purchase price within 14 days of receiving the item.
What if I received the wrong product or a damaged candle?
The return policy covers the right of return for items without defects, but for missing parts or damage, we recommend contacting Byvoks directly to resolve the issue.
What if I want to return a customized candle with my own text?
The right of return also applies to customized candles—you can return it within 14 days of receipt as long as it is unused, in its original condition, and in its original packaging. You pay the return shipping costs, and Byvoks will refund the full purchase price within 14 days of receipt.
Can I return a scented candle if I don't like the scent?
Yes, you have the right of return and can return the item within 14 days of receipt without stating a reason, as long as the product is in the same condition and in its original packaging. You pay the return shipping costs yourself, and Byvoks will refund the full purchase price within 14 days after the item is received.
Can I return a scented candle if I change my mind?
Yes, you have a 14-day right of return from the time you receive the item. The product must be returned in the same condition as you received it, with the original packaging and a completed return form, and you pay the return shipping costs yourself. Byvoks will refund the full purchase price within 14 days of receiving the item.
What if I don't like the scent of the candles?
You can use the right of return and return the candles within 14 days if you are not satisfied, as long as the product is in the same condition as when you received it.
How many days do I have to return a scented candle?
You have a 14-day right of return after you receive the item—you can return it without stating a reason as long as the product is in the same condition and quantity as when you received it, and you send it back in its original packaging.
Who pays the shipping costs when I return an item?
You pay the return shipping costs when returning the scented candle to Byvoks.
How quickly will I receive a refund when I return an item?
Byvoks will refund the full purchase price within 14 days from the day we receive the returned item.
What if I am not satisfied with my scented candle?
You can use the right of return and return the scented candle within 14 days without stating a reason—just make sure it is in the same condition as when you received it, and send it back with a completed return form.
Can I return a coffee or scented candle if I don't like it?
Yes, you have a 14-day right of return and can return the item to Byvoks without stating a reason, as long as it is in the same condition and quantity as you received it, and is sent back in its original packaging. You pay the return shipping costs yourself, and Byvoks will refund the full purchase price within 14 days after the item is received.
Can I return a product from Byvoks if I change my mind?
Yes, you have the right of return and can return the item within 14 days of receipt without stating a reason. The product must be returned in the same condition as you received it, along with the original packaging and a completed return form. You pay the return shipping costs yourself, and Byvoks will refund the full purchase price within 14 days of receipt.
